Payment Policy

Festivo Kimonos

1. Accepted Payment Methods

Available payment methods are displayed securely at checkout and may vary depending on your country or region. The payment options presented at checkout are the methods available for your order.

2. Currency and Exchange Rates

Prices may be displayed in the local currency selected for your market. The final transaction currency and total amount payable will be shown at checkout before you place your order. If your payment card or account is held in a different currency, your bank or payment provider may apply its own exchange rate or conversion fees.

3. Payment Security

Payments are processed securely through the payment providers available at checkout. Festivo Kimonos does not receive or store your full payment card details.

4. Payment Authorisation and Processing

• Payment is authorised and processed through the selected payment provider at checkout.
• Orders are confirmed after successful payment authorisation.
• If a payment is declined, please contact your bank or payment provider for assistance, or select another available payment method.

5. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email at the address provided during checkout. If you do not receive this email, please check your spam folder or contact us at info@festivokimonos.com.

6. Refunds and Cancellations

For information regarding returns, exchanges, refunds and cancellations, please refer to our Return and Refund Policy.

7. Contact

For payment-related enquiries, contact info@festivokimonos.com or WhatsApp Business at +33 7 67 33 64 88.

Thank you for shopping with Festivo Kimonos.