Shipping policy

Shipping Policy

Most Festivo Kimonos products are kept in stock and ready to ship.

Orders are normally processed within 2 to 3 business days, Monday to Friday, excluding public holidays.

If an unexpected delay affects your order, we will contact you directly.

Orders placed through our online store are dispatched from Panama.

Festivo Kimonos is an online-only fashion brand offering worldwide delivery.

We offer complimentary worldwide shipping on all orders.

Orders are shipped using reliable international courier services, including DHL Express where available.

Estimated delivery times after dispatch:

United Kingdom: 3 to 5 business days.

Europe: 3 to 5 business days.

United States and other international destinations: 5 to 7 business days.

Delivery estimates are not guaranteed and may vary due to customs clearance, carrier delays or circumstances beyond our control.

International orders may be subject to import duties, taxes and customs charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Once your order has been dispatched, tracking information will be provided so you can follow your shipment.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

For shipping enquiries:

WhatsApp Business: +33 7 67 33 64 88

Customer support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time.